399tk FAQ — Answers to All Your Questions

on the Login page Click the "Forgot Password?" link. Enter your registered email or mobile number — an OTP or reset link will be sent to you. Use it to set a new password and log back in.

Too many incorrect password attempts will temporarily lock your account. It unlocks automatically after 30 minutes. If the issue persists, email support@399tk.bet or reach out via live chat.

After logging in, you can update your phone number, email, and password from Account Settings. To change your registered name, please contact support. Providing accurate information is mandatory, as it will be verified at the time of withdrawal.

No. Under 399tk's policy, each person may only hold one account. Creating multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited.

After logging in, go to the "Deposit" option. Choose your preferred method — Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and follow the instructions. In most cases, your balance is updated within 5 minutes. To learn more, Payment page here.

Withdrawals are typically processed within 15 minutes to 24 hours. Mobile Pay and Nagad are the fastest options, while bank transfers may take 1–2 business days. Account verification is mandatory before your first withdrawal.

The minimum deposit is ৳100 and the minimum withdrawal is ৳500. Maximum limits may vary depending on your payment method and account level. For accurate details, Payment page here.

First, wait 15–30 minutes, as minor system delays can occasionally occur. If your balance still hasn't updated, email support@399tk.bet with a screenshot of your payment or your transaction ID. The support team will resolve it promptly.

399tk supports all major payment methods in Bangladesh:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer (all major banks)
• Cryptocurrency (USDT, BTC)

Learn More Payment page here.

New members receive up to a 100% welcome bonus on their first deposit. There's also a chance to earn free bets right after registering. To view full terms and offers, Bonus page visit here.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a rollover or wagering requirement — meaning you must wager the bonus amount a set number of times before it becomes withdrawable. All terms on the Bonus page mentioned.

A percentage of your weekly losses is returned to you as cashback. The cashback rate depends on your VIP level and is automatically credited to your account every Monday. For more details, on the Promotions page here.

After logging in, go to the "Bonus" section to view your available free bets. When placing a bet, select "Free Bet" as your payment method. Winnings from free bets are subject to additional terms. Make sure to use them before they expire.

399tk offers betting on more than 30 sports events, including:

• Cricket (IPL, BPL, Test, T20 World Cup)
• Football (EPL, La Liga, Champions League)
• Tennis, Badminton, Kabaddi
• Virtual Sports & E-Sports

Details on the Betting page here.

With live betting or in-play betting, you can place wagers on matches in progress at real-time odds. The odds update as the game situation changes, making it far more exciting than standard pre-match betting. Log in and select the "Live" tab in the betting section to get started.

In general, bets cannot be cancelled once confirmed. However, if a match is cancelled or postponed, your stake will be automatically refunded. In some cases, you can secure a partial win before the match ends using the "Cash Out" option.

399tk uses decimal odds. For example, odds of 2.50 mean that a ৳100 bet returns a total of ৳250 if you win (your original ৳100 stake plus ৳150 in winnings). The higher the odds, the lower the chance of winning — but the bigger the reward. Full guide on the Betting page available.

Yes, 399tk is completely secure. We use SSL encryption to keep all your information protected. This internationally licensed platform has been serving Bangladeshi users with trust and reliability for years.

No. Your personal information is never sold or shared with third parties. It may only be used in limited cases required by law or for identity verification purposes. To learn more, Privacy Policy here.

Enable two-factor authentication (2FA) from your account settings. Each time you log in, a one-time OTP will be sent to your mobile. Also make sure to use a strong password and update it regularly.

399tk has over a thousand games. The main categories are:

• Slots — Classic & Video Slots
• Live Casino — Baccarat, Roulette & Blackjack with Live Dealers
• Table Games — Poker, Craps
• Fishing Games & Arcade

to see new games New Games page visit here.

Completely fair. All games on 399tk are developed by internationally recognized software providers and powered by an RNG (Random Number Generator). They are regularly audited by independent third-party reviewers, so there is no possibility of any bias.

No need to download a separate app. The 399tk website is fully mobile-optimized. You can play all games smoothly from any Android or iOS browser. Add it to your browser's home screen for an app-like experience.