Player Protection

399tk Responsible Gaming — Build Safe & Healthy Gaming Habits

Gaming is for fun — not stress. 399tk believes every player should know their limits, maintain healthy habits, and reach out for help when needed. Our Responsible Gaming tools are always here for you.

18+ OnlyAdults Only
Deposit LimitSet It Yourself
Self-ExclusionTake a Break Anytime
24/7 SupportAlways Here for You

Important Message

Online gaming and betting are a form of entertainment — not a source of income. Only play with money you can afford to lose without it affecting your daily life. If you feel like things are getting out of control, seek help immediately.

What is Responsible Gaming?

Responsible gaming means enjoying gaming consciously, within limits, and in a controlled way. At 399tk, we want every member to see gaming as a fun form of entertainment — never a source of life stress, damaged relationships, or financial hardship.

Online betting and gaming are growing fast in Bangladesh. Many people enjoy the thrill of betting on cricket or football. But when that enjoyment turns into addiction, it can take a serious toll on personal and family life.

399tk is fully committed to responsible gaming. We don't just provide a service — we want every member on our platform to stay healthy and happy.

Core principles of Responsible Gaming:

  • Play for fun — not to make money.
  • Set your budget and time limits before you start playing.
  • Don't chase your losses by placing bigger bets.
  • Never bet when you're feeling emotional or under the influence of alcohol.
  • Put family, friends, and work ahead of gaming.
  • Take a break when you need one, and don't hesitate to ask for help.

Recognise the Warning Signs

Gaming addiction can develop gradually and is often difficult to recognize on your own. Watch out for the following signs.

Financial Strain: Borrowing money to bet or using funds set aside for essential expenses.

Losing Track of Time: You're spending more time gaming than you planned.

Emotional distress: You feel uneasy, irritable, or anxious when you're not playing.

Relationship problems: Hiding your gaming activity from family or friends.

Chasing Losses: Trying to recover losses by placing even larger bets after a loss.

Impact on Work and Studies: Neglecting professional responsibilities or studies because of gaming.

If you notice these signs, it's time to seek help. Reaching out isn't a sign of weakness — it's a sign of self-awareness. Contact the 399tk support team or a professional support centre.

Check Yourself

Answer the following questions honestly. This will help you assess your gaming habits.

Did you spend more than your budget on betting last month?
Have you tried to stop playing but couldn't?
Has gaming caused conflict with family or friends?
Have you placed bigger bets trying to win back money you've lost?
Do you feel restless or irritated when you can't play?

How to Play Safely

Follow a few simple but effective steps to ensure responsible gaming at 399tk. Build these habits and gaming will always stay enjoyable.

1

Set a Budget

Set a weekly or monthly budget for gaming before you start — and never increase it, especially after a loss.

2

Stick to Your Time Limits

Decide how long you'll play each day. Set an alarm or reminder so you can take a break when your time is up.

3

Accept Wins and Losses

Winning and losing are both part of gaming. If you're on a losing streak, step back instead of getting frustrated. And if you're winning, don't let greed push you into placing bigger bets.

4

Use the Platform's Tools

Use 399tk's deposit limit, loss limit, and self-exclusion features. These tools are here to help you stay in control.

5

Take a Break

Taking regular breaks is important. Step away from gaming completely at least one day a week and spend that time with family and friends.

399tk's Responsible Gaming Tools

399tk provides a range of effective tools to help you stay in control. You can access them anytime from your account settings.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap.

Loss Limit

Set a cap on how much you can lose within a given period — once you reach that limit, play stops automatically.

Session Time Limit

Set a maximum playing time per session and get an automatic reminder when your time is up.

Cooling-Off Period

If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion

Lock your account for anywhere between 6 months and 5 years for a longer break.

Gaming History

View a detailed report of all your bets, wins, losses, and spending at any time.

To activate these tools, log in to your 399tk account and go to "Account Settings" > "Responsible Gaming". For any assistance, reach out via live chat.

Protection of Minors

399tk is strictly for users aged 18 and above. We take every possible measure to protect minors from accessing our platform.

  • Age verification is mandatory at the time of registration.
  • Suspicious accounts are subject to additional KYC verification.
  • Parents can install parental control software on specific devices if they wish.
  • Any account identified as belonging to a minor is closed immediately.

If you suspect a child or teenager in your household is using 399tk, please contact us immediately support@399tk.betto let us know.

FAQs

Yes, decreasing your deposit limit takes effect immediately. However, increasing it comes with a 24 to 72-hour waiting period — this is intentional, giving you time to reconsider your decision.

Yes. When Self-Exclusion is activated, any remaining balance in your account will be returned to your registered payment method. This process may take 3–5 business days.

A cooling-off period is a temporary break lasting between 24 hours and 30 days, after which your account is automatically reactivated. Self-exclusion is a long-term measure lasting between 6 months and 5 years, and even after the period ends, your account cannot be reopened without going through a re-verification process.

In Bangladesh, you can reach the Kaan Pete Roi helpline at 01779-554391. You can also call the National Mental Health Helpline at 16789. International support is available through Gamblers Anonymous online.

Absolutely. All of 399tk's Responsible Gaming tools are completely confidential. When you set a limit or activate Self-Exclusion, that information is never shared with anyone. Professional helplines also offer the option to remain anonymous.

Categories

Emergency Support

Kaan Pete Roi Helpline
01779-554391
National Mental Health
16789
399tk Support
support@399tk.bet
18+

This platform is strictly for users aged 18 and above.

Quick Tips

  • Set your budget before you play
  • Don't Play When Tired or Stressed
  • Take Regular Breaks
  • Don't Treat Winning as the Norm
  • Make Time for Family

Why 399tk Leads in Responsible Gaming

Player Protection Is Our Top Priority

Control

Fully in Your Own Hands

From Deposit Limits to Self-Exclusion, you're in control of every setting. 399tk doesn't impose restrictions — we give you the tools to make your own decisions.

Privacy

Completely Confidential Support

Your Responsible Gaming settings and any support requests are kept completely confidential and are never shared with third parties.

Instant

Limits That Work Instantly

Reducing a limit or activating Self-Exclusion takes effect immediately — no delays, no excuses.

Transparency

Detailed Gaming Report

View your session history, win/loss breakdown, and spending summary all in one dashboard.

Support

24/7 Expert Support

Our trained support team is always available to help with any questions or concerns about responsible gaming.

Licensed

Following International Standards

399tk operates in line with international Responsible Gaming standards. Player well-being sits at the heart of everything we do.

Play Responsibly, Stay Happy

Register at 399tk and use our responsible gaming tools for a safe and enjoyable gaming experience.

Register Now Log In
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